Customer Stories

Public Bank Berhad (PBB)26 June 2018

Public Bank Group is one of the largest banking group in Malaysia, a public company listed in Forbes Global 2000 with USD 95.4 billion asset value in year 2016. Public Bank Group provides a comprehensive range of financial products and services included personal banking, commercial banking, Islamic banking, investment banking, share broking, trustee services, nominee services, sale and management of unit trust funds, bancassurance and general insurance products. Public Bank Group also widely acknowledged for its performance in achieving the highest net return on equity, lowest cost to income ratio and best asset quality amongst Malaysian banking groups.

In the financial services industry, unique specifications and security provisions are required for IT applications. iSentric collaborate with Public Bank to deliver several top secure Mobile Banking App and Mobile Web that follow bank's current requirements and easily support future mobile needs, fully developed and managed using IBM Platforms.

PB Engage is a public bank's high security mobile banking app that ease and secure to perform online banking activity on iOS and Android platform. User can easily manage online bank account, fund transactions, payments, cheque management, real time forex and gold prices rate, home loan and hire-purchase calculator, and search Public Bank branch information – anytime, anywhere.

Sunway Berhad26 June 2017

Sunway Berhad, commonly referred to as Sunway Group or Sunway, is one of Malaysia's largest conglomerates with core interests in property, construction, education and healthcare. Sunway's other business divisions include quarry and building materials, trading and manufacturing, hospitality, and leisure.

iSentric provided a loyalty business base model solution with the goal of improve Sunway customer loyalty program platform by increase customer loyalty and create a direct marketing channel - Sunway Pals. To increase customer engagement in new digital age, we successfully assist Sunway to expand the Sunway Pals service to different platforms like website, iOS and android platform. So that, members can easily access Sunway Pals service and enjoy the service like eWallet, point management, user engagement feature, cashless parking feature, and full access to discount, rebates, rewards and promotion from hundreds of retail brands and outlets.

iSentric also provide a Content Management System (CMS) solution to convenience Sunway's marketers and business users to manage contents on the Sunway Pals website and mobile app.

Kuwait Finance House Malaysia 26 June 2017

Kuwait Finance House (Malaysia) Berhad (KFH Malaysia) is a wholly-owned subsidiary of Kuwait Finance House (KFH), also the first foreign Islamic bank that was granted a license under the Islamic Banking Act (Malaysia) 1983 on 8 May 2005. KFH Malaysia provide innovative Shariah-based financial solutions and services under Corporate and Investment, Commercial, and Retail and Consumer Banking as well as Treasury and International Business to customer.

iSentric assist Kuwait Finance House to build a KFH National Biller Payment System (NBPS) that introduced by MyClear, a wholly-owned subsidiary of Bank Negara Malaysia. Now, user able to pay their bills via several KFH channels like KFH Online, KFH Online Mobile Apps, ATM or KFH Branches.

iSentric also collaborate with MyClear to help Kuwait Finance House to implement FPX solution, a convenient and secure online payment solution that allows real-time debiting of customer's internet banking account of multiple banks. It also allows immediate and direct crediting into merchant's account by banks.

Sarawak Energy Berhad (SEB)12 April 2016

Sarawak Energy Berhad (Sarawak Energy or SEB), is both an energy development company and a vertically integrated electricity utility with a vision to achieve sustainable growth and prosperity for Sarawak by meeting the region's need for reliable, renewable energy. Sarawak Energy serves over 600,000 customers across the Malaysian state of Sarawak.

iSentric helped Sarawak Energy to launch their all new, omni channel customer service platform - SEB cares. This service is available on the web, iOS, Android, and Windows Phone platforms. From SEB cares, customers are able to view and manage their bills, report and track on outage, faulty street lights, billing and metering issues, locate the nearest customer service counter, receive real time notifications on outages and planned shutdowns, and make electronic payments.